Aug.
25, 2006
High
Tech Enables High Touch Which Improves Quality
We sent each of you a video earlier this year called "Imagine the Future of Aging," featuring a
four generation family whose patriarch is 87-year-old Ernesto,
who can stay at home because of sensory ,monitoring and
communications technology embedded in his life. This is no
"Star Wars" episode. This video features technology that is in
some stage of prototype development today. Technology is here.
We need to anticipate what it can do to help older people and
those who care for them. I encourage each of you to view that
video with your staff, board and community leaders. It has a
study guide to facilitate technology
planning. High tech enables high touch which improves quality.
While the "Imagine" video envisions a futuristic scenario,
many of our members are embracing available technologies and
developing new ones that make life better. They are helping
residents in apartments and home settings with emergency call
devices with that notify caregivers of problems. These are
becoming commonplace.
Some nursing home members are using hand-held devices for
caregivers to document care electronically. There are also
medicine carts mounted with wireless devices to record
medication deliveries. Organizations like Methodist Senior
Services of Mississippi, and Moravian Manor in Pennsylvania
are using these types of technologies. Soon, these kinds of
devices will also be commonplace and may help define the
quality difference between who is excellent and who might not
survive in the nursing home sector.
Other members are using technology with sophisticated
clinical quality improvement tools to improve clinical care.
Some can even predict bad clinical events and make
recommendations to staff on how to prevent a negative outcome.
Our own members in New York developed a program with software
called "Equip for Quality," as an example. Others like The
Kendal Corporation, Erickson Retirement Communities and Rest
Haven Christian Services are investing in clinical systems
that integrate care and services throughout their communities
and beyond to improve quality and health status of
all their residents - regardless of level of care or facility
in which they live.
AAHSA members like Ecumen, Eskaton and Front Porch are
developing very specific products with technology companies to
help older people beyond their walls. Some are doing joint
research with companies like Intel or Living Independently.
Sears Methodist Center even created a new company called
"Senior Safe@Home" to expand their mission of service.
Rogerson House in Massachusetts is using fitness technology
to create a wellness program called "Rogerson Fitness First."
A company called "Its Never 2 Late" shared a remarkable system
used by Christian Living Campus in Denver. It features video
games and art to help severely impaired residents express
themselves and communicate with their grandchildren,
who use technology as a way of life. I observed a stroke
patient being coached through the use of the technology.
Watching this severely disabled person engage and enjoy the
program could bring tears to your eyes.
Other members are turning to universities to partner on the
research and testing of very practical products to improve
life quality. Dr. Robyn Stone and I recently visited the lab
of Dr. Majd Alwan of the University of Virginia. Dr. Alwan is
a founding leader of CAST and chairs our "Pilot Projects"
committee, which is charged to help all of us advance member
involvement in practical research. Imagine my pleasant
surprise to see the logos of Volunteers of America and the
Evangelical Lutheran Good Samaritan society in Dr. Alwan's lab
as partners in applied research.
Many members are emphasizing technology as a major part of
their strategic plan. I read annual reports and newsletters
sent to me that reflect this interest. The annual report from
Teresian House, a long-time culture transformation leader
through the Pioneer Network, says the "...new long term vision
of Teresian House is to evolve as a technical leader in
social, medical and spiritual care..." Imagine linking
spiritual care and technology. Wow! Sister Pauline is always
on the cutting edge.
Wesley Enhanced Living of Philadelphia asks the strategic
questions in their 2005 annual report called "Compelling
Difference":
"How Can Wesley Enhanced Living be more
efficient and productive with the resources we currently
have? How can we enrich life for those who are dedicated to
living?... One possible approach to both challenges includes
technology-based solutions." And Lutheran Homes
of Michigan has recognized how technology is "dramatically
changing the array of services that seniors need and want."
The McGregor Home and Pacific Retirement Services are
exploring smart housing on a broad scale. CAST member
Elite-Care in Oregon now has a smart campus of independent and
assisted living. It has been featured world-wide, recently on
NBC Nightly News.
There is also technology that can help us in facility and
maintenance planning. Our platinum business sponsor
zumBrunnen, Inc. has a remarkable program that can help any
member with construction and maintenance planning for the
future. AAHSA used zumBrunnen's services for the capital
maintenance planning for our headquarters.
A fundamental issue in technology for an aging population
is the electronic health record. Peter Kress, a technology
guru with ACTS Retirement-Life Communities, has been leading
the national charge to standardize a comprehensive and secure
health record plan to solve this fundamental problem for the
people we serve. This is an enormous undertaking and Peter,
along with other CAST members, are leading this policy-making
process. Without a portable personal health record, care for
the people you and I serve will be fragmented and difficult.
Recently, through member leadership provided by Kathy
Bakkenist of Ecumen, a bill has been introduced in Congress to
create a focused national agenda to advance aging- services
technology. The coming weeks are a crucial time and we will be
asking you repeatedly to contact your elected officials and tell them
how this legislation can help speed to the marketplace
technologies that can transform aging. This legislative
initiative is an excellent example of how members and business
leaders are working together to transform our field.
Technology. Why should we care? First, technology is here
to stay. It's everywhere. More than some of us want. I don't
like the idea of my car telling me how to drive. I can see how
Blueberries, Blackberries or Raspberries facilitate
communications, but as I stood for a prayer in church a few
weeks ago, I saw a man working his Blackberry with his head
bowed. Maybe the Blackberry gave him a high tech spiritual
connection to the Almighty I don't have. I still rely on old
fashioned prayer, inspiration, The Bible and advice from
people who are better than I am to seek divine guidance. I'm
probably out of touch. Maybe a Blackberry in church would give
me a divine pipeline.
However, I have seen enough use of technology to know that
it can make work life better for staff and quality of life
better for the people we serve.
High tech can facilitate high touch. When I visit health
care members, I ask nurses how much time they spend on paper
work versus patient care. The frequently tell me they spend 50
to 80 percent of their time on paperwork. That's not why they
became caregivers. We can become so obsessed with getting the
paperwork right that we forget about the person being served-
especially with regulatory pressure we face.
Technology - it can catalyze the transformation of your
organization. Sister Pauline and the Teresian House are right.
We should all be the technology leaders in social, medical and
spiritual care and service delivery.
And if God inspires me through my Blackberry, I'll write
about it. On second thought, maybe not...
William L. Minnix, Jr. President
& CEO
AAHSA . 2519 Connecticut Ave NW . Washington
DC 20008 . http://www.aahsa.org/
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